Everything You Learned About Sales Is Backwards
Guest Post By Bob Burg and John David Mann, coauthors of The Go-Giver and Go-Givers Sell More* “I’m no good at selling!” Have you ever heard someone say that? Or maybe said it yourself? (Now, tell the...
View ArticleBad Business Assumption: Assuming you Know the Perception the Customer Has of...
From Bob Janet’s book “Bad Business Assumptions That Cost You Sales and Profits” I was doing a five-day sales training program for a company located in a very small town in South Carolina. One of those...
View ArticleThe #1 Reason People (and Organizations) Fail to Improve Customer Service
How often do you find that you and your family or friends discussing a horrible customer service experience – something that happened at a local store, on the telephone, with a service person, etc.? If...
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